Yes. We structure our agreements to fit your needs and to keep costs predictable and minimize variance.
- OFFICE PHONE: Reception is available at 800-397-9115 to process requests and create service tickets.
- EMAIL: An email will be created for your company for communication and support correspondence with your dedicated team, firstname.lastname@example.org. This is the recommended contact method as this email address will be monitored by several people.
- CLIENT PORTAL WEBSITE: Our ticketing system allows you to access a Client Portal on our website which gives the ability for clients to view, create and monitor service tickets as needed. Any new tickets created are assigned to your designated support team so you always work with the same engineers.
Our average length of technology experience on the team is 7 years. Our engineers have broad skill sets, rich experience, and applicable certification/education. They’re also friendly folks who enjoy helping people.
Absolutely. Many small business work under cost constraints. We’ll work with you to prioritize initiatives and maximize ROI.